Our Live Streams will be viewable on desktops, laptops, smartphones, tablets, and select smartTVs. Our virtual platform runs directly through your web browser and you do not need to download a specific app to view it.
We’ll send you a reminder email a few hours before your event that will contain a link to the event on the virtual platform. On the date of your Live Stream event, approximately 5-10 minutes before start time, click the link to open the virtual platform. Because every web browser interacts with our virtual platform differently, at the event’s start time, you may have to press “Play” to start the livestream.
Recommendations for Best Viewing Experience
Test your connection ahead of time! You can click your ticket link at anytime. Entering the virtual platform ahead of your Live Stream or On Demand event will not prevent you from doing so again at the event time.
Install any available updates to your browser. Chrome or Firefox are recommended. We have found that Internet Explorer and Microsoft Edge do not support our virtual platform.
Contact us if you cannot find your confirmation. Sometimes, our confirmation and/or reminder emails go directly to junk or spam folders in your email. If you cannot locate your confirmation, please email us at firstname.lastname@example.org
Please DO NOT share your ticket. Your access link allows you to view on one device at a time. If you share your link, and that person joins after you, you will be booted from the platform. Subscribers may email us at email@example.com to obtain an additional link for a second device in the household. Single ticket buyers will need to purchase an additional ticket to receive a second link.
Say Hello! While all patrons will be offscreen and muted, we will have a chat window open and will be encouraging everyone to chat during the event to connect with us.
Do not pause, rewind, or fast forward your Live Stream. Live Streams happen in real-time. Interrupting your stream may cause you to miss the ending.
Again, please DO NOT share your ticket. If you share your link, and that person joins after you, you will be booted from the platform.
DIY troubleshooting. If your screen freezes or loses sync with audio, refresh your screen. If that doesn’t work, check your internet connectivity. If your connection is interrupted, you can still go back and click your ticket link again to rejoin the stream.
A Note About Internet Connectivity
We recommend hard-wiring your device to your internet, if at all possible, for the best viewing experience. A poor internet connection may cause you to experience any of the following:
video will constantly be loading
video constantly freezes
How to Cast Your Event to a TV
Virtual events must be viewed in a web browser, whether that is on your computer, tablet, mobile device, or smart TV. For best practices on streaming to your TV, see device recommendations below (Note: we are unable to troubleshoot any problems that you may have with casting to your TV):
Apple TV/Airplay: First, make sure both your Apple devices are on the same WiFi network. It is recommended to open and begin watching the video on your selected Apple device and then click the airplay icon in the top right corner of the video to cast the video to your Apple TV.
Smart TV: If your TV has a web browser app, it is recommended to log into your email account first on your TV. Next, open the email containing your show specific link and click the button link to watch. This should open a new window, pulling in your unique access code and the video player. The video should start automatically, if not, click play.
Amazon Fire Stick: In order to watch on with your Amazon Fire Stick, you must first download the free browser, Amazon Silk.
Download App: https://www.amazon.com/Amazon-com-Amazon-Silk-Web-Browser/dp/B01M35MQV4
Using this browser, log into your email and open the show specific link and click the button link to watch. (You may need to click the request desktop site in the top menu to read the whole email.)
Allow the browser to leave the page.
This should open a new window, pulling in your unique access code and the video player. The video should start automatically, if not, click play.
Roku: First, make sure both your mobile device and Roku device are on the same WiFi network. In order to watch on your Roku device, you must first download the following app on your mobile device for $4.99 and follow these steps:
Download App: https://channelstore.roku.com/details/150902/mirror-for-roku
Add the Mirror for Roku channel to your Roku device and then open the channel.
On your mobile device, open the Mirror for Roku app and mirror your device to your Roku device.
Open the link from your email in your mobile browser, rotate your device and click play to watch it full screen.
Turn the volume off on your mobile device to enjoy!
These best use practices do not recommend using Chromecast at this time.
How to Contact us for Assistance
Event Day Instructions: 1 hour prior and for the duration of our virtual events, we will have staff monitoring the inbox of firstname.lastname@example.org and will answer questions as quickly as we can.
Non-Event Day Instructions: Email Sara Badger at email@example.com
Our staff is currently working remotely, and we will not be answering our phone line during Virtual Events. Email is the best and most efficient way to reach us!